Refund policy

At Alori, we stand behind our products and want you to feel confident in trying them. That’s why we offer a 45-Day Guarantee on your first order and a flexible return policy for future purchases.

 

First Orders – 45-Day Guarantee

We believe in giving your body time to adjust—which is why we encourage you to take the full 30-day supply before deciding if it’s right for you. If, after consistent use, you’re not feeling the shift, you have up to 45 days from the date of delivery to request a full refund on your first order.

 

Future Orders – Unopened Returns

For any future orders, you have 14 days from the date of delivery to return the product unopened for a refund.

• The customer is responsible for return shipping costs.

• Refunds will be processed once the product is received and inspected.

Subscriptions

When you purchase a subscription, you'll receive automatic deliveries based on the frequency you selected at checkout. Your payment details are stored securely, and you'll be charged for each recurring shipment when we begin processing the order, unless you cancel or choose to prepay.

You can pause, skip, or cancel your subscription at any time — no hoops. Just use the link in your order confirmation email or log into your account to manage your subscription. You can also email us at info@alorilife.com if you need assistance.

• First Subscription Order: Covered by our 45-Day Guarantee. If you've consistently taken our formulas for 30 days and aren't feeling a shift, you have up to 45 days from the date of delivery to request a full refund.
• Future Subscription Orders: Must be returned unopened within 14 days of delivery for a refund. Customers are responsible for return shipping costs.

Pre-orders

Occasionally, we may offer products as pre-orders — these are items that are out of stock or launching soon. We may collect full payment or a deposit at checkout, and your payment method may be stored securely. Once inventory is available, the product will be fulfilled and the balance (if applicable) will be charged automatically.

 

How to Request a Refund or Cancel a Subscription

1. To cancel, pause, or skip a subscription, log into your account or use the link in your order confirmation email — no need to contact us.
   
   
2. To request a refund, email us at info@alorilife.com within the applicable window (45 days for first orders, 14 days for unopened future orders), including your order number and reason for the refund.
   
   
3. Our team will review and process your request. Refunds are issued to your original payment method.

 

Additional Notes

• Shipping costs are non-refundable.

• Refunds may take 5–10 business days to appear, depending on your financial institution.

• Fraudulent returns will not be refunded.